At Epic Gift, we strive to provide excellent customer service and a seamless shopping experience. Please read our Shipping and Returns Policy carefully to understand our practices regarding shipping and handling, as well as our returns process.

Shipping Policy

1. Shipping Rates and Delivery Estimates
   Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

   • Standard Shipping: [Estimated Delivery Time, e.g., 5-7 business days]
   • Expedited Shipping: [Estimated Delivery Time, e.g., 2-3 business days]
   • Overnight Shipping: [Estimated Delivery Time, e.g., 1-2 business days]

   Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

2. Shipment Processing Time
   All orders are processed within [Processing Time, e.g., 2-3 business days]. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

3. Shipment Confirmation and Order Tracking
   You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes
   Epic Gift is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages
   Epic Gift is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

1. Return Eligibility
   To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods are exempt from being returned, such as perishable goods (e.g., flowers, food), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products).

2. Return Process
   To initiate a return, please contact us at [Your Contact Email] with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us. Returns without prior authorization will not be accepted.