Refund Eligibility

• Fresh Flowers & Arrangements: Refunds or replacements are available if you are not satisfied with the quality of the flowers or arrangements. To be eligible, you must contact us within 24 hours of delivery or pick-up.
• Non-Perishable Items: For items such as vases, gifts, or accessories, refunds are available within 14 days of purchase, provided the item is returned in its original condition and packaging.
• Custom Orders: Custom orders are non-refundable, but we strive to work with you to resolve any issues to your satisfaction.

Process for Requesting a Refund

• Contact Us: Email us at [contact email] or call [contact number] within the specified time frame (24 hours for flowers, 14 days for non-perishables).
• Provide Details: Include your order number, a description of the issue, and photos if applicable.
• Return Instructions: For non-perishable items, we will provide instructions on how to return the item.

Conditions for Refund

• Fresh Flowers: Must be in their original arrangement and condition.
• Non-Perishable Items: Must be unused and in original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all refunds.

Refund Options

• Replacement: We can offer a replacement of the same item or a similar one of equal value.
• Store Credit: If you prefer, we can issue a store credit for the amount of the purchase.
• Monetary Refund: Refunds will be processed to the original method of payment within 7-10 business days after approval.

Exceptions

• Sale Items: Items purchased on sale or clearance are final and not eligible for a refund.
• Damaged by Customer: Items damaged due to customer mishandling are not eligible for a refund.